Cancellation Policy for Purchase Options

1. General

At EXCLUSIVE-HOBBYSHOP, we strive to provide transparent and customer-friendly service. This cancellation policy applies to all purchase options, including orders made via our website, email, or phone.

2. Cancellations by the Customer

Customers may cancel their order within 14 days of placing it, unless otherwise specified for a specific offer or product.

❌ PRE-ORDERS cannot be cancelled!

To request a cancellation, contact us at:
📧 info@exclusive-hobbyshop.be
📞 +32 472 30 49 77

Once the cancellation is confirmed, any amount already paid will be refunded within 14 business days using the same payment method as the original purchase.

3. Cancellations by EXCLUSIVE-HOBBYSHOP

EXCLUSIVE-HOBBYSHOP reserves the right to cancel an order in case of insufficient stock, technical errors, or other unforeseen circumstances. Customers will be notified immediately and receive a full refund.

4. Exceptions

⚠️ Purchases of digital products, personalized items, or services cannot be cancelled once delivery has begun, unless otherwise required by law.

5. Contact for Cancellations

EXCLUSIVE-HOBBYSHOP
📧 info@exclusive-hobbyshop.be
📞 +32 472 30 49 77